FAQs

The manufacture of the products and the (free) delivery require our team a delivery time of 10 to 20 working days after dispatch. The shipping time is on average 1 to 3 working days.

We do everything we can to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

You can track the progress of your order by following this link: Package tracking.

We deliver our products worldwide. There is no minimum quantity required per order and all our deliveries are free (excluding DOM-TOM).

If your order includes multiple items, they may be shipped separately, depending on available stock and shipping warehouses. Don't worry, your package will arrive shortly.

A problem with the Post Office? Lost, broken, destroyed package? 

With our secure delivery, Mandarin Factory handles disputes for you. Customer satisfaction is our priority. We do not pass the blame to the carrier and leave you to "sort it out". We let's take full responsibility by immediately sending you a new package at our expense. 

Do not hesitate to contact us by email at contact@mandarin-factory.com: our team will do its utmost to meet your expectations.

Deliveries to overseas France (DOM-TOM) are generally longer (up to 2 months from the day of the order) in order to remain financially accessible. An additional cost for delivery will be requested for the following countries:

- Guadeloupe

- Guyana

- Reunion Island

- Martinique

- Mayotte

- New Caledonia

- Saint-Barthélemy

- Saint Pierre and Miquelon

- Saint-Martin

- Wallis and Futuna

- French Polynesia

If you would like to order in bulk, please email our team atcontact@mandarin-factory.com

Yes, as long as your order is not “ currently being processed ».

It is absolutely possible to cancel your order! If your order has already been shipped, you will have to wait until you receive your order to return it to us and receive a full refund.

Do not hesitate to contact us by email at contact@mandarin-factory.com: our team will do its utmost to meet your needs!

We are only able to accept a return in the event of a proven defect in the product.

Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question (in the original packaging if possible) to contact@mandarin-factory.com accompanied by your order number. To be eligible for a return, your item must be unused and in the same condition in which you received it.

Yes !

The "HTTPS" present in our store URLs demonstrates the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-retailers, we are aware that the use of SSL is becoming essential these days. It is the best way to protect your data and protect yourself against any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which means "secure" and is added to the "http" protocol on the website in the address bar.